Contact FxPro in Jordan

Contacting FxPro from Jordan – Overview

We provide multiple ways to reach our support desk from Jordan. Phone calls, emails, live chat, and social media are all available. Each channel serves different needs. Phone is best for urgent trade issues. Email works well for document submissions. Live chat offers quick answers during active hours. Our team handles queries in English and Arabic.

Jordan is two hours ahead of GMT. We adjust our schedules accordingly. Support operates Sunday through Thursday from 09:00 to 18:00 GMT. That translates to 11:00 to 20:00 in Amman, Irbid, and Zarqa. Weekend queries receive responses the following Sunday. We track every ticket to ensure nothing is lost.

Our company serves retail and professional traders. We support both forex and CFD trading services. Currency pairs, indices, commodities, and shares are all available. Execution speeds average 40 milliseconds on MetaTrader 4. Leverage reaches up to 1:30 for retail clients in Jordan under ESMA rules.

The table below shows each contact method with its details.

Phone and Email Support for Jordan

Calling us is the fastest way to resolve urgent matters. Dial +44 203 151 5550 from any Jordanian network. This number connects to our international help desk. Have your account number ready before dialing. Also keep any relevant trade IDs or error codes nearby.

• Phone lines are open Sunday through Thursday, 11:00 to 20:00 Amman time
• Average wait time is 90 seconds during peak periods
• Voicemail is available outside business hours – we return calls within 4 hours
• Email responses include a ticket reference number for tracking
• Attachments must be in PDF, JPEG, or PNG format (max 5 MB per file)

Email is better for non-urgent requests. Write to [email protected] with a clear subject line. Include your full registered name and account number. Example: “Verification Documents – Jordan Account 123456 – Passport Upload.” We reply within four to eight business hours. For faster service, use our web contact form instead.

Web Form Submission Steps

Go to fxpro.com and scroll to the footer. Click “Contact Us” to open the form. Select a category from the dropdown: Account, Deposits, Withdrawals, Trading, or Technical. Write a concise message in the text box. Attach up to three files if needed. Click “Send” to submit.

The system creates a ticket automatically. You will receive a confirmation email with the ticket ID. Use this ID in all follow-up messages. This method is ideal for uploading scanned utility bills or bank statements. Our verification team reviews documents within one business day.

Live Chat and Social Media Channels

Live chat is available on our website and inside the FxPro Direct dashboard. Look for the chat bubble at the bottom-right corner. A chatbot answers common questions first. It handles topics like spreads, leverage, demo accounts, and deposit methods. If the bot cannot resolve your issue, it transfers you to a live agent.

Live agents are online Sunday through Thursday, 11:00 to 20:00 Jordan time. Response time is typically one to three minutes. This channel works well for quick clarifications. Ask about platform settings, order types, or account status. Agents can also guide you through the verification process.

Social Media Contact Options

Follow us on Twitter (@FxPro) and Facebook (FxProOfficial) for updates. Send a direct message for general inquiries. We respond within one to two hours during business days. Social media is not suitable for account-specific issues. Use phone or live chat for sensitive matters.

Our Facebook page includes a “Send Message” button. Click it to start a private conversation. We recommend including your email address in the message. This allows us to follow up if the conversation gets disconnected. Social media support is available Sunday to Thursday, 11:00 to 17:00.

Account Registration and Verification

Contacting us often begins with opening an account. The registration process takes less than five minutes. Visit fxpro.com and click the “Register” button in the top-right corner. Select Jordan from the country list. Enter your full name, email address, and phone number with the +962 prefix.

Create a password with at least eight characters, one uppercase letter, and one digit. Submit the form and check your email inbox. Click the verification link to activate your account. You can now log in to FxPro Direct. This portal is your central hub for all account management tasks.

• Country must be set to Jordan – this ensures correct deposit options
• Phone format: +962 7X XXX XXXX (Orange, Zain, or Umniah)
• Verification email arrives within 60 seconds – check spam if missing
• Demo account is available immediately without verification
• Real account requires identity and address verification before deposits

Document Upload Requirements

Upload a colour scan of your passport or Jordanian national ID. Both sides are required for the national ID. For proof of address, provide a utility bill or bank statement. The document must be dated within the last six months. Your name and a Jordanian address must be clearly visible.

Acceptable formats are PDF, JPEG, and PNG. Maximum file size is 5 MB per document. Use the “Documents” section inside FxPro Direct. Select the document type from the dropdown menu. Drag and drop your files or use the upload button.

Using the FxPro Direct Dashboard

FxPro Direct is our client portal for account management. Log in at direct.fxpro.com using your email and password. The dashboard shows your balance, open positions, and recent transactions. On the left side, you will find a menu with all available sections.

Click “Support” to open the ticketing system. This is where you can submit new requests and track existing ones. Each ticket receives a unique ID (format: TKT-XXXXXX). Use this ID in all communications. Our team updates tickets within four hours during business days.

Creating a Support Ticket

Inside the Support section, click “New Ticket.” Choose a category from the dropdown menu. Categories include Account, Deposits, Withdrawals, Trading, and Technical. Write a clear description of your issue. Include specific details such as transaction IDs, error codes, or dates.

Attach relevant screenshots if needed. Acceptable formats are PNG and JPEG. Click “Submit” to send your request. You will receive a confirmation email with the ticket number. To check the status, return to the Support section and view “My Tickets.”

Educational Resources in the Dashboard

The dashboard includes a “Watch & Learn” video library. This resource contains tutorials for MT4, MT5, cTrader, and WebTrader. Topics include placing market orders, setting stop losses, and using indicators. Each video is under five minutes. Use the search bar to find specific topics.

Type keywords like “spread,” “leverage,” or “deposit” to find relevant content. The library is updated monthly with new material. If you cannot find an answer, use the support ticketing system. Our educational team also provides one-on-one webinars upon request.

Mobile App Contact Features

Our mobile app is available for iOS and Android. Download it from the App Store or Google Play. Search for “FxPro Direct” or “FxPro Trading.” The app includes all contact features from the desktop portal. Open the app and tap the menu icon (three horizontal lines).

Select “Support” from the menu. You can start live chat, submit a ticket, or browse the FAQ. The live chat icon also appears on the top-right of the home screen. Tapping it launches the chatbot immediately. The app supports push notifications for ticket updates.

• iOS version requires 12.0 or later – compatible with iPhone 6s and newer
• Android version requires 6.0 or later – optimized for Samsung, Huawei, Xiaomi
• App size is 45 MB – install over Wi-Fi for faster download
• Biometric login (fingerprint or face ID) is supported
• Push notifications arrive within 30 seconds of ticket updates

Calling from the Mobile App

Open the app and navigate to the Support section. Tap “Call Us” to display our international number. Your phone dialer opens automatically. Standard international rates apply from Jordan. To avoid charges, use the in-app messaging feature or live chat instead.

The app also displays your account number and registration details. Have this information ready before calling. It speeds up the verification process. Our support team can access your account immediately when you provide the number. This reduces call duration significantly.

Troubleshooting Common Contact Issues

Some users in Jordan experience difficulties reaching us. The most common problem is email delivery delays. If you do not receive a reply within 24 hours, check your spam folder. Add @fxpro.com to your safe senders list. Resend the message with “Urgent” in the subject line.

Live chat may fail to load on older browsers. Clear your cache and disable ad-blockers temporarily. Use the standalone chat link: https://www.fxpro.com/chat. If the problem continues, use the Contact Us form as a backup. Phone calls may drop due to weak mobile signals.

Common Errors and Solutions

The table below lists frequent contact errors and their fixes. Use it as a quick reference. If the issue persists after trying these solutions, submit a support ticket with details.

Platform-Specific Technical Support

We support four trading platforms: MetaTrader 4, MetaTrader 5, cTrader, and FxPro WebTrader. Each platform has dedicated support resources. For MT4 and MT5 errors, restart the terminal first. If the problem persists, note the exact error code. Contact us via live chat with this code.

Common MT4 error codes include 134 (not enough money), 138 (requote), and 146 (trading context busy). Our support team can provide remote assistance. We use secure screen-sharing tools like TeamViewer. Disable trading before granting access. This ensures no accidental trades occur during the session.

cTrader and WebTrader Support

cTrader users can access the in-platform help icon. It looks like a question mark in the top menu. This opens a searchable knowledge base. Topics include order types, chart settings, and execution rules. WebTrader users should click the “Support” button at the top of the interface.

Both platforms require a stable internet connection. Minimum upload speed is 1 Mbps. If you experience lag, check your connection first. Then contact us via phone to verify server status. Our servers are located in London and New York. Latency from Jordan to London averages 80 milliseconds.

Final Recommendations for Jordan Traders

To get the fastest support, always have your account number ready. Use live chat during weekdays for immediate answers. For document submissions, use email with clear scans in PDF format. If you are calling from Jordan, note the time difference. Jordan is two hours ahead of GMT.

We recommend calling between 11:00 and 16:00 Jordan time. This is our least busy period. Wait times are under one minute during these hours. Our company values every contact and resolves most queries within the same business day. When you reach out, mention “Contact” in relation to Jordan to route your query to the Middle Eastern accounts team.

We provide forex and CFD trading services to clients across Jordan. Our platform supports 70+ currency pairs, major indices, commodities, and shares. Execution speed is 40 milliseconds on MT4. Leverage up to 1:30 is available for retail clients. Minimum deposit starts at $100 for Standard accounts and $500 for Raw Spread accounts.